Frequently Asked Questions



Where do the films play?


Our venue for 2019 is the wonderful Glenbow Museum Theatre situated on the main floor of the Glenbow Museum.

Glenbow Museum - 130 - 9 Avenue S.E. Calgary, Alberta T2G 0P3


Is the venue wheelchair and walker friendly?


The Glenbow, the theatre and its washrooms are completely accessible. For the festival, we create wheelchair "seating" in front of the first row of seats so we can accommodate between 7-9 wheelchairs. We ask that walkers be collapsed and stored at the front of the theatre - just ask our ushers and they can show you where!


How can I get to the venue?


By CTrain

The Glenbow Museum is conveniently located one block south of Calgary's LRT line. The CTrain operates on a 10-minute schedule and every five minutes during rush hour service.

   From West locations:

   Take the Saddletowne train to Centre Street station.

   From East locations:

   Take 69 Avenue train to City Hall station.

   From South locations:

   Take the Tuscany train to City Hall station.

   From North locations:

   Take the Somerset-Bridlewood train to Centre Street station.


By Bus

Calgary Transit bus service also delivers visitors close to the Glenbow Museum's doors. There are many routes from all quadrants of the city which travel to the downtown core. For more information contact Calgary Transit at:

www.calgarytransit.com

Phone: (403) 262-1000


By Car (Parking)

Check out Downtown Calgary's website for a map of nearby parking. Nearby City of Calgary ParkPlus parking lots charge only $5 after 11am on Fridays and all day on weekends. Street Parking on surrounding streets and avenues is free on Sundays.


Palliser Square

(Impark parking lot accessible from 9th Avenue between 1st street SW and Centre Street)

City Hall

(ParkPlus underground lot accessible from 9th Avenue just after McLeod Trail North intersection)

Telus Convention Centre

(ParkPlus underground lot accessible from 1st street SE just after 7th Avenue intersection)

Arts Commons

(ParkPlus underground lot accessible from McLeod Trail North just after 9th avenue intersection)


If I need cash, where are the closest ATMs?


In 2019, the festival will be able to take cash, debit and credit cards. However, if you want to obtain cash, the closest ATMs are located in the Telus Convention Centre and the Marriott Hotel. Just ask our Box Office volunteers and they will be able to direct you.


If I buy a festival pass, do I need to indicate which of the films I will be attending?


Nope. If you buy a festival pass, we will save you a seat at every screening. We just ask that you try to arrive at least 15 minutes prior to screening time. This gives you time to get some treats and drinks and find your seat. 10 minutes prior to the screening, should the screening be sold out and there are empty seats, we will begin selling tickets for those seats.


If I buy a festival pass, do I just show my receipt to get into all the films?


The first time you come to the festival, you will need to stop by the Box Office and show them your receipt. They will give you a lanyard with your festival pass on it. This is your pass for the weekend. Our ushers will scan it each time you attend a film so make sure to bring it with you. You don't need to stop at the Box Office once you have your lanyard - unless you want to chat with our Box Office volunteers!


Brown Paper Tickets won't sell me tickets!


Our on-line and telephone sales stop 12 hours prior to each screening. Festival passes stop selling 12 hours prior to our first screening. This allows us to ensure that we don't oversell the venue. Festival passes and individual tickets will be on sale through our Box Office at the venue throughout the festival.


How long are the screenings?


We endeavour to schedule the screenings to be about 1.5-2 hours in length. This may include speakers or panel discussions. We then have approximately one hour to both clear everyone from the theatre and have the next audience get in, get their treats and drinks and find their seats before the next screening commences.